求翻译成英语

゛Rainbow。ゝ

各位~求翻译~英语~
客户投诉原因：客户订单全部用新包装，但是实际收到的还是旧包装

我司回复原因：客户一开始下单时并没有说全部要改包装，订单中有新型号和旧型号，新型号我们按照客户的要求改了包装，但是旧型号，客户并没有提及需要更改包装，所以还是按照返单（以前做过的订单）开下去了
给贵司带来不便，请谅解，谢谢！

或者还能够更好的解释吗？大概的原因就是这样！

rebeccafjy

Client complaint reason:  client requires for new package, while actually the received package still the old one.

My Reply: At the beginning of the order, client hasn't required to change all the package. In the order, there are old models and new models; for the new model we changed to the new package required by client; but for the old model, we packaged as the former order because no special requirement from client. We are really sorry to bring inconvenience to your company, sorry.

rebeccafjy

Client complaint reason:  client requires for new package, while actually the received package still the old one.

My Reply: At the beginning of the order, client hasn't required to change all the package. In the order, there are old models and new models; for the new model we changed to the new package required by client; but for the old model, we packaged as the former order because no special requirement from client. We are really sorry to bring inconvenience to your company, sorry.

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