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很多卖家收到了亚马逊发来的类似下面的邮件,要求提供UL安全报告,并且报告由ILACISO17025认可实验室签发。
亚科检测已经成功帮助很多亚马逊商家成功应对了下架危机,确保通过审核,欢迎咨询。
Greetings from Amazon. It has come to the attention of our Product Safety department that a concern has been lodged regarding a product sold by you. I’m writing as part of an internal investigation to address our mutual customer’s concerns regarding that product, and help to bring about a satisfactory resolution for them. 亚马逊ups电源ul认证UL1778检测报告
The complaint is regarding [ASIN] – [ Title ] and the customer comment is as follows: “[caught on fire when i wasn't using it. right next to me. would not recommend.]”.
Product Safety asks that you please respond to the above concern by taking the following steps:
1. MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.
The appropriate standard for this product appears to be [UL XXXX], but others may apply. If you have questions about the appropriate standards for the product, please consult with the laboratory directly.
2. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.
3. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.
Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.
Please note:
While we investigate, product will remain unavailable for purchase from our website.
If the above documentation request is not completed in entirety within 7 days the case will be closed and the ASIN will remain suppressed.
亚马逊UL标准测试认证是我公司的优势产品,确保申诉成功并正常销售。服务周到,速度快,周期短。欢迎来电咨询。
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