两则对话，教你怎样与客户电话沟通

Angle

（一）

    A: Stone Corp. Hi, Mary speaking. 隐斯通公司, 您好，我是Mary。

    B: Hello, I’d like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。

    A: May I ask who is calling, please? 请问您是哪位？

    B: My name is Herbert Wood of IBM Computer Company. 我是IBM电脑公司的Herbert Wood.

    A: Thank you, Mr. Wood. One moment, please… (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line. 谢谢，Wood先生，请稍等。（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。

    C: Can you find out what he wants? 你可以问他有什么事吗？

    A: Yes, Mr. Hunter. (to caller) I’m sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.

    好的，Hunter先生。（对来电者说）对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。

    B: Yes, I want to buy some computer software and talk about developing some other software. I don’t know whether he is interested in that or not? 是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。

    A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.

    我明白了，非常感谢，Wood先生。请你等一下好吗？（打内线电话）Hunter先生，Wood先生想买一些计算机软件。

    C: I see. Put him on line two.  好的，请转到2号线。

    A: Yes, Mr. Hunter. (To caller) Mr. Wood, I’m very sorry to have kept you waiting. I’ll put you through to Mr. Hunter.  

    好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。

    A: Good afternoon, Sales Department. May I help you? 下午好，销售部，我能帮你什么忙吗？

    B: Could I speak to Mr. Bush, please? 可以和Bush先生说话吗？

    A: I’ll see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的？

    B: John Smith.

    A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, I’m afraid. Can I help you?

    请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？

    B: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他讨论一下我们上星期签订的合同。

    A: I don’t think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久，我让他有空给你打电话，好吗？

    B: Yes, that would be easiest. 是的，那样最好了。

    A: Could I have your name again, please? 请再一次告诉我你的姓名，好吗？

    B: Yes. It’s John Smith.好的，我叫John Smith。




（二）

    A: And the number? 电话号码呢？

    B: 021-64358796

    A: OK. You’ll be hearing from Mr. Bush later in the morning then, Mr. Smith.

    好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。

    B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。

    A: You are welcome. Good-bye. 别客气，再见。

    A: Madison Industries. This is Cathy Winer speaking. Can I help you? Madison工业，我是Cathy Winer, 我能帮您吗？

    B: Good afternoon. Could you connect this call with Mr. Black, please? 下午好，麻烦你接到Black先生，好吗？
    A: May I know who’s calling? 请问您是哪位？

    B: This is Mary Fox of A.B.C. Computer Co…I’m calling on behalf of Mr. Tom Backer, the general manager of our company. 这里是A.B.C电脑公司的Mary Fox. 我是替我们公司总经理Tom Backer先生打电话。

    A: I am sorry, Ms. Fox. Mr. Black is now in a meeting. May I have your number and ask him to call back later?
    对不起，Fox小姐。Black先生正在开会，请告诉我你的电话号码，我会让他给你打电话的，好吗？

    B: I’m afraid Mr. Baker would like to speak to Mr. Black right now. He has got an urgent matter to discuss with Mr. Black without delay.

    我想Baker先生想现在和Black先生说话，他有紧急事情与Black先生商量，不能拖延。

    A: OK. Then, would you please hold the line? (one minute later) 好的，请你别挂机。（一分钟后）

    Ms. Fox, the line is through. Mr. Black is ready to answer the call. Go ahead. Fox小姐，电话接通了，Black先生可以和你通话了，请吧。

    B: Thank you for your kind assistance, Ms. Winer 非常感谢你的善意帮助，Winer小姐。

    A: You are welcome. 别客气。

    A: Good morning. NTT Co… 早上好，NTT公司。

    B: Hello. May I speak to Mr. Ira Black, head of the Export Section, please? 你好，可以和出口部负责人Ira Black先生通话吗？

    A: I’m sorry. Mr. Black has just gone out. May I ask who’s calling? 对不起，Black先生刚出去。可以问一下您是哪位吗？

    B: This is John Carter from Ace Consultant. Would you please tell me when I could get a hold of him?

    我是Ace咨询公司的John Carter. 请你告诉我什么时候能找到他。

    A: I really have no idea when Mr. Black could be available in the office. Could you call back later or would you mind leaving a message? 我真的一点都不知道Black先生什么时候会在办公室。您可以过一会儿再打来或者给他留言吗？

    B: I think it’s better for me to leave a message. But it’s important and urgent. Please make sure he gets this message.

    我觉得还是留下一个口信比较好。不过这件事很要紧，请一定将留言传达给他。

    A: I see. I’m sure to pass your messages to Mr. Black. 明白了，我一定把您的留言传达给Black先生。

    B: Good. Would you mind telling him that due to some sudden changes, do not fill out any orders for NNC Corporation until further notice? It’s very important. I’ll explain later. 那就好，你可以告诉他，由于意外变化，在进一步通知之前，请勿给NNC公司发货。事关重大，稍后我会做出解释。

    A: Okay, let me repeat your message to see if I’ve got it all. 行。我重复一遍留言，看看是否记全了。

ledvivi

很全面的案例。都是沟通常用的口语··