【分享】各类亚马逊客服回复模板

酷鸟卖家助手

亚马逊售后服务在运营中也是一个很重要的一个role，作为客服要如何做好这项服务呢？美国站或英国站，客户是以英语为母语，但是英式英语和美式英语在使用中是有区别的，要在交流的过程中照顾到语言使用的差别。

所以在回复时对英文水平也是有一定的要求，在与一个美国朋友交谈中，她告诉我：若你写的邮件语法错误太多，或描述一件事太啰嗦，我们基本不会花时间去看，因为有时根本就看不懂， 因此语言使用中尽可能的规范、简洁、易懂。

这一期跟大家分享的是七个客服回复邮件内容，该怎么书写，分别是：

Ø  未付款订单的催款
Ø  已付款的通知
Ø  发货后的通知
Ø  询问是否收到货
Ø  订单完成
Ø  提醒买家给自己留评价
Ø  收到好评后

以上是在运营中常用的模板，当然还有类似“发错货”、“缺货”等，这次的分享就先不说；

首先，我们要明确在写英文邮件时，常用到的时态有一般现在时、一般过去时、一般将来时与现在完成时这四种，交替使用效果会更佳哦。下面就来看下模板吧

Ø  未付款订单的催款

Dear buyer,
    We have got yourinquiry of XXXXX. But  it seems that theorder is still unpaid. If there is anything I can help with the price, size,etc,  please feel free to contact me.After the payment is confirmed, I will process theorder and ship it out as soon as possible. Thanks!
Best Regards
Tom


Ø  已付款的通知

Dear buyer,   ·
     Yourpayment for item XXXXXX has been confirmed. We will ship yourorder out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the trackingnumber. If you have any other questions, please feel free to let me know.Thanks!
Best Regards
Tom

Ø  发货后的通知

Dear buyer,
     The itemXXXXX you ordered has already been shipped out and the tracking number isXXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXX. You will get it soon. Thanks for yoursupport!
Best Regards
Tom

Ø  询问是否收到货

Dear buyer,
     Accordingto the status shown on EMS website, your order has been receivedby you. If you have got the items, please confirm it. If not, please let meknow. Thanks!
Best Regards
Tom


Ø  订单完成

Dear buyer,
     I am veryhappy that you have received the order. Thanks for your support, I hope that youare satisfied with the items and look forward to doing more business with youin future.
Thanks!
Tom


Ø  提醒买家给自己留评价

Dear buyer,
     Thanks foryour continuous support to our store, and we are striving to improve ourselvesin terms of service, quality, sourcing, etc. It would be highly appreciated ifyou could leave us a positive feedback, which will be a great encouragement forus. If there is anything I can help with, do not hesitate to tell me .
Best Regards!
Tom

Ø  收到好评后

Dear buyer,
     Thank youfor your positive comment. Your encouragement will keep us moving forward.
     Wesincerely hope that we will have more chances to serve you
Best Regards!
Tom


以上是常用的七个模板，运用现在完成时比一般过去时更有感情，所以会发现较多的是用一般完成时。希望对大家有个参考^_^。

在写邮件时，表述要清楚，语法要正确，态度要好， 满足这三点， 买家回复的概率是95%。

索取评论邮件模板可使用 酷鸟卖家助手 智能索评功能哦 多种场景和语言模板可供选择 好评率更高 ！

浅浅蓝

实用好贴！

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