一个澳大利亚的客户就这样被我征服了

carqz

今天搞定了一个澳大利亚的客户。好累啊。但是从中发现，客户也是人，沟通很重要。

记下来让大家借鉴一下。本来是隐藏的，回帖才能看，其实并不是希望什么有多少点击率，只是怕帖子沉下去才采取这样的措施，因为我希望更多的人看到。既然大家都看到了，都学习到了，那我就取消隐藏了。。

这个澳大利亚的客户是我从世界买家网搜来的，世界买家网注册了两个月了，可是几乎没什么收获。

是7月17号吧，看到这个买家信息，E－mail老是被退，于是我直接打电话过去了。接电话是个很健谈开朗的MM，她告诉我他们邮件系统出问题了，说下午可能会好，还给我说了很多“废话”，挂了电话感觉挺好，因为这个MM感染了我原本比较郁闷的心情，心情一下子好了些，于是，下午又试着发送了一次，成功了。很快收到回复，说看了我们的目录比较感兴趣，请我们报价，并且很有诚意的强调他们市场比较小，定购量不大，但是他们愿意出高价钱来买。于是我们互相加了MSN。并且了解到她喜欢中文，并且正在参加中文培训班，经常用拼音跟我说话（注意，这点细节很重要）

我想，量不大就不大吧，刚开始单子都不会很大的，于是报给他们我们的MOQ是3000个/花色（狗碗）。并且报了相应的价钱。我并没有加价，因为觉得第一笔生意，大家交朋友先。结果，她的定购量出乎我意料之外的低，他们每种花色只有500左右个的量，我们最小起购量是3000个每种花色，于是我犯难了。就去跟老板商量。老板坚决不做，没办法，只好把老板的意见传达给她，并表示歉意。

邮件刚发出去不到10分钟，老板改变意见了，可以试做。我晕。。。但是这个客户好像已经对我们失去信心了，我给她解释他都不回我邮件的。在MSN上说话也不理我了。。。直到今天。7月22号，我试探性的发了MSN信息过去“ni mang ma？”（因为他喜欢我用拼音跟他说话而不是用英文）她终于有回复了。嗯，我还是复制聊天记录在这里吧，比较一目了然一些，用文字很难表述清楚（各位原谅我语言表达能力差：））

聊天内容如下：
[12:01:19] (f)Lucy(c): ni mang ma?jennifer?
[12:01:50] Jen: Nihao Lucy. wo bu mang.
[12:02:19] (f)Lucy(c): wo kan ni mei tian haoxiang dou hen mang de
yangzi
[12:03:54] Jen: I understand ' I see you....very busy...' am I
correct. what is the rest/
[12:04:49] (f)Lucy(c): just the mean that I see you every busy
everyday,
[12:05:16] (f)Lucy(c): de yangzi is no meaning in chinese ,just a
...how to say?,hah
[12:06:13] Jen: Great, I will add this to my list. I have started my
chinese lessons again. I avhe so much to learn
[12:06:44] (f)Lucy(c): yes,a lot of people say that chinese is very
hard to learn
[12:07:29] (f)Lucy(c): I can teach you ,my major is English education
[12:07:45] (f)Lucy(c): and I can give you the easy way for learn
chinese
[12:08:15] Jen: Please, please, please tell me
[12:08:35] (f)Lucy(c): speak more. more and more
[12:08:46] (f)Lucy(c): practise is very important
[12:09:13] Jen: Yes, it is no secret really. Just practice
[12:09:42] (f)Lucy(c): and sum-up
[12:10:36] (f)Lucy(c): and forget your language ,
[12:11:07] (f)Lucy(c): not learn a chinese word then translate in your
own language
[12:11:12] (f)Lucy(c): don't do that
[12:12:25] Jen: That is good advice. some words just don't translate.
[12:13:04] (f)Lucy(c): yes,some words is hard to understand ,some
times it have no means
[12:15:00] Jen: and also, I have to say, that Australian people are a
little lazy. We don't learn other languages.
[12:15:33] (f)Lucy(c): I think you are not lazy
[12:15:52] (f)Lucy(c): you have no people to talk in chinese,right?
[12:17:05] Jen: Oh well, when I come to china. I find that many
chinese people speak a few different languages. Just in the
market place I ahve found people who can speak english &
German as well. In Australia, we regard Chinese people as
being very clever and hard working.
[12:17:54] (f)Lucy(c): :-Oreally?
[12:18:32] (f)Lucy(c): Thank you for to praise highly;
[12:20:15] Jen: It is just the truth I think. My business partner is
also taking Chinese lessons so we can practice together
which is very useful.
[12:22:10] (f)Lucy(c): yes,but I think if you want learn chinese more
quickly and good you should live in China for a long
time,It is good for you learn chinese,because in the world
,just chinese can speak chinese very exactitude
[12:23:16] Jen: I would love to live in China, particularly Beijing. I
love it there. I'm sure I would learn quickly. By the way,
I am just sending through the designs for the bowls that we
would like to repeat.
[12:23:49] (f)Lucy(c): ok.
[12:23:59] (f)Lucy(c): Beijing is a good place for live,
[12:24:28] (f)Lucy(c): you can be a teacher that teach English in
China,it is good
[12:25:42] (f)Lucy(c): our English teacher is from USA,he is coming
China for learn chinese,after three years,He can ppeak good
chinese,
[12:30:57] Jen: My niece is teaching english at a Chinese school in
Guanhzhou. She can speak quite a lot of chinese already
after 1 year. she loves it.
[12:32:16] (f)Lucy(c): chinese is very interesting ,and I have saw a
lot of joke for foreigner learn chinese,
[12:33:26] Jen: I am leaving the office now and will return in an
hour. I will send you the bowl designs then. yes I can
imagine it is very funny to hear foreigners trying to speak
chinese. Many funny mistakes.
[12:33:47] (f)Lucy(c): ok.Have a good day!

她终于答应发产品花型给我了，我乐。。。以前管她要她都没反映，今天主动给我了，太好了！！！
嗯，记录到这里
下次继续，希望对你们有所启示，其实，客户也是人，需要感情上的沟通和交流，不是么？