Jenny 发表于 2011-11-17 11:45:55

外贸业务员千万记住客户的名字

有一次一个客户打电话(座机)找我

我接电话 (公司公用电话),开始竟然不知道是我的客户

因为他把我名字念错了N边, 不晓得他要找谁

我i听了他的名字,也不搞不清楚他是谁.......
(电话中对话)

I: 你好.....
CUS: Hello, good afternoon,
I: Hello, can I help youi?
Cus: Can I speak to ***** (我的名字, 但是他念错了.....)
I: Sorry, no body is called that name here.
Cus: is this **** company? (我公司名)
I: Yes
Cus: Can I speak to *****(发音还不是很正确, 但是有点像我的英文名的前半部分)
I: you would like to speak to **** (KAO, 难道找我的 ??)
Cus: Yes, that is.
I: Ya, This is*******(KAO,   真是找我的, 尴尬)
Cus: I am ***** (很长的, 非常规英文名字 ..)
I: ******* (不知道他是谁)
Cus: ..., I am you customer........
I:.......(Kao, 没听出是哪个客户..) ,Yam sir, can I do something for you ?
CUS: I need you quote me the price of ******
I: OK, could you send me a emal for confirmation?(鬼知道你是谁)
CUs: I just sent an email to you.
I: (........ KAO ,没看到啊.), Sorry, plslet me check it.......
CUS:...............
I: OH, yes, I got it. I will reply you by email, OK?
Cus: OK, see you.
I:88....

(后续:后来才知道, 那个人是客户公司的CEO, 经常来信的)
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