英文订单跟进模板又来啦
8.客户投诉产品质量有问题（便是歉意，并愿意配合解决问题，承诺下次购买能给予折扣），请根据订单实际情况进行更改。Dear xxx,
Iam very sorry to hear about that.Since i did carefully check the order and the package to make sure everything was in good condition?Before shipping it out ,I suppose that the damage might have happened during the transportation.But i’m very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy from us.Thanks for you understanding.
9.货物断货，推荐类似产品（建议大家及时把断货的商品下架）。
Dear xxx,
We are very sorry that item you ordered is out of stock at the moment.I will contact the factory to see when it will be available again.I would like to recommend some other items of similar styles.Hope you like them too.You can click on the following link to check them out XXXXX.If there's anything i can help with,please feel free to contact us.Thanks!
10.折扣产品推荐。
Dear xxx,
Thanks for your message.Well,if you buy both of the XXXX items,we can offer you a XXX ％ discount .Once we confirm your payment,we will ship out the items for you in time!
Please feel free to contact us If you have any further questions.
Thanks ＆ best regards!
11.买家议价（填写希望卖家购买的件数和您所能提供的折扣）。
Dear xxx,
Thank you for taking interests in our item.I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited.However,we can offer you a XXX％ discount if you purchase more than XXXX pieces in one order.If you have any further questions,please let me know.Thanks!
12.向买家推荐新品（圣诞节/新年等节日畅销产品推荐）。
Hello,xxx,
As Christmas/New Year/......is coming,we found XXXXXXXXX has a large potential market.Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin.We have a large stock of XXXXXXXXX.Please click the following link to check them out XXXXXXXXX.If you order more than 10 pieces in one order,you can enjoy a wholesale price of XXX.Thanks.
13.货物在海关。
Hello,xxx,
We have checked the tracking information and foundyour package has now arrived at your country’s customs agency.
Please let us know as soon as your order arrives at your delivery address.
If you package experiences any delays at customs,Please contact them tore solve any problems.
Thanks!
14.货物已经处于签收状态，提醒买家确认收货并且给予好评。
Hello,xxx,
The tracking information shows that you have received your order！Please make sure you items have arrived in good condition and then confirm satisfactory delivery.
If you are satisfied with your purchase and our service,we will greatly appreciate it if you give us a five-star feedback and leave positive comments on your experience with us!
If you have any questions or problems,contact us directly for assistance,rather than submitting a refund request.We aim to solve all problems as quickly as possible!
Thanks!
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