酷鸟卖家助手 发表于 2019-5-13 14:15:16

亚马逊如何催评你知道吗?亚马逊售后邮件模板分享!

亚马逊如何催评?亚马逊售后邮件模板怎么写?毫无疑问,在亚马逊产品推广的过程之中,feedback与review是必不可少的指标,也是卖家们都绕不开的话题。那么,你知道亚马逊如何催评吗?




通常来说,卖家都是使用亚马逊催评邮件的方法来向买家获取更多review与feedback。倘若通过大量的催评邮件邀请买家留下了好评,对店铺与产品的推广而言,都是有一定优势的。

但是如今亚马逊对于卖家获取review的方法监管愈来愈苛刻,催评邮件的效果也是大不如前了。做为卖家你是否还在邮件中直接索要好评呢?你是否为了好评而赠送礼品、优惠、折扣呢?你是否在邮件中为买家提供了评论的模板呢?

如果是,那么请你停止发送这样的亚马逊催评邮件。因为亚马逊是一个非常重视用户真实体验的平台,你的这些做法违反了亚马逊平台规则,轻则会被屏蔽,重则可能导致账号被封。

事实上,在发送亚马逊催评邮件的内容上,我们建议大家把内容侧重于亚马逊售后服务。例如使用酷鸟卖家助手智能催评。系统会把催评邮件分为三步走。首先,在买家下单后,为买家提供商品的物流信息和发货提醒;然后第二封,附上产品的使用说明等售后服务;最后一封邮件然后再邀请买家留评。在提高服务质量的同时,邀请客户给予留下评论。

当然了光说不练假把式,下面为大家送上酷鸟卖家助手系统中的亚马逊售后邮件模板,供大家参考:

一、亚马逊售后邮件模板之买家下单后

邮件主题:
Your order has been confirmed!
邮件内容:
Hi, *|buyer_name|*,
I'm just writing to let you know that Amazon has confirmed your new order:
Order ID: *|order_id|*
I am personally following up on every order to make sure everything was
delivered safe and sound! If you have any question, please be sure to write back
I will make sure to set things right. Our small team at Company works hard to
ensure that you have a happy shopping here.
Have a good day.
Thank you very much for your support!
Support Team

二、亚马逊售后邮件模板之买家发货后

邮件主题:
Your order has been shipped!
邮件内容:
Hi, *|buyer_name|*,
I’m writing to let you know that Amazon has shipped your new order:
*|order_id|*
*|order_time|*
Once your order arrives, please be sure to write back if there is any problem with the order or if you have any question. I will make sure that your problems are well solved, and that you receive the best customer service and are 100 percent Happy with your purchase. Thanks :
Have great day!
Support Team

三、亚马逊售后邮件模板之邀请反馈


邮件主题:
Could you give us some advice on our services?
邮件内容:
Hello *|buyer_name|* ,
Thank you for your recent purchase of *|asin|* Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please reply this e-mail directly, so we can resolve the issue ASAP.
We'd love to hear from you!
Have a good day!
Support Team

四、亚马逊售后邮件模板之邀请反馈(日语)

邮件主题:
Amazonからの最近の購入を評価ございませんか
邮件内容:
こんにちは*|buyer_name|* 様、   
最近のご注文、誠にありがとうございます。   *|asin|*   お客様の満足度が最優先であるため、お客様がご注文いただいた製品に充分に満足していることを確認したいと考えています。ご質問やご不明な点がございましたら、このメールを直接ご返信してください、質問をできるだけ早く解決できるようお願い致します。 お客様からのご意見をお待ちしております!誠にありがとうございます!
敬具、
お客様サービスチームより

亚马逊如何催评呢?其实只要使用酷鸟卖家助手这样的催评工具,多种语言多种场景的亚马逊售后邮件随你选,还可自定义设置电邮时间,有效提高留评率。完全不用操心催评邮件怎么写的问题。
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